We want you to be happy with KEMO IPTV. That is why we offer a free trial so you can test the Service on your own device and internet connection before you buy. This Refund Policy explains when a refund is available.
1. Try Before You Buy
Please use the free trial to confirm that the Service works well on your device and connection before purchasing a plan.
2. Eligibility for a Refund
- Refund requests must be made within [REFUND_WINDOW_DAYS] days of your purchase.
- A refund may be issued if the Service does not work on a supported device and our support team is unable to fix the problem.
- You must contact support first and give us a fair chance to resolve the issue.
3. When Refunds Are Not Available
- After [REFUND_WINDOW_DAYS] days from the purchase date.
- If the issue is caused by your internet connection, device, router or third-party app.
- If your account was suspended for breaking our Terms of Service, including account sharing.
- For partial use of a plan or a change of mind after the service was delivered and working.
- Reseller credits once they have been used to create customer lines.
4. How to Request a Refund
Email [SUPPORT_EMAIL] or message us on WhatsApp with your order details and a short description of the problem. We review every request within [REFUND_REVIEW_DAYS] business days.
5. How Refunds Are Paid
Approved refunds are returned to your original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days to appear.
6. Contact
Questions about this policy? Visit our Contact page.